Regulation

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Ovo to pay £1.2m over SSE smart meter failings

Ovo to pay £1.2m over SSE smart meter failings

Ovo Energy is to pay £1.2 million to Ofgem’s consumer redress fund after SSE’s retail arm failed to hit its smart meter target for the second year in a row. After acquiring SSE Energy Services for £500 million in January this year, Ovo is responsible for paying for the historic failing.

5 years ago

Ofwat forms Covid-19 impact assessment group

5 years ago

Scarsella backs uncertainty mechanisms for ED2

5 years ago

Energy market may be in for a ‘winter of discontent’

By August 2019 a total of five energy suppliers had entered the supplier of last resort process, with a further four to follow before the end of the year. However, despite the economic disruption seen so far in 2020, only one supplier has exited the market - with one other believed to be on the brink. To find out why, Utility Week speaks to industry experts.

5 years ago

Defra to bolster water protection targets within Environment Bill

The long-awaited Environment Bill will enshrine protection for waterways that may include new PCC targets, changes to abstraction licences, review of agricultural and wastewater pollutants that enter waterways.

5 years ago

Balfour Beatty quits – but who cares?

5 years ago

Ofwat unveils details of innovation funding

5 years ago

Effortless Energy set to exit the market

Effortless Energy is set to become the first energy supplier to exit the market since the Covid-19 pandemic began, Utility Week understands. The Stoke-based retailer is understood to have put in a request to Ofgem last month to place its customers through the supplier of last resort (SoLR) process.

5 years ago

Balancing costs rose 39 per cent during pandemic

5 years ago

Build Back Better: A missed opportunity for institutional change?

5 years ago

Ofgem reduces balancing costs cap

Ofgem has reduced the cap on balancing charges introduced as part of its Covid support scheme and has extended the provision until October. Ofgem said the existing cap has already deferred more than £8 million in charges and has mitigated "extreme volatility".

5 years ago

Balfour Beatty’s exit from water and gas ‘should be a wake-up call’

5 years ago

Bulb to pay £1.76 million over customer failings

5 years ago

Ofwat calls for wholesalers to support competitive markets

5 years ago

Ofgem announces senior appointments as part of restructure

5 years ago

Options for recovering bad coronavirus debt outlined

5 years ago

EDF: Industry must ‘redouble efforts’ on complaints

Energy retailers should "redouble their efforts" to ensure they are listening properly to customers' complaints, an EDF Energy director has said. Paul Spence, director of strategy and corporate affairs, made the comments during Utility Week’s latest #AskUsAnything webinar in response to a recent article by Stephen Littlechild.

5 years ago

Ofwat announces Head of Wales; NI regulator names new CEO

5 years ago

Pandemic halts progress towards lifting price cap

5 years ago

RIIO2: A big idea?

5 years ago

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