Leakage

Customer satisfaction high but trust low in water sector

SVT begins scheme to replace customers’ lead pipes

Severn Trent is planning to upgrade 25,000 customer-side pipes at the same time as it improves its own supply network in Coventry. The company is targeting leaky pipes and those made of lead to improve water quality and drive down leakage in the city.

Affinity launches TV campaign on leakage

Affinity Water has begun a television, radio and social media campaign to inform its customers of the work it does to find and fix leaks ahead of ramping up its water efficiency messaging. The company said its research had shown leakage rates were putting customers off from saving water.

UU proposes climate change bonus incentive

Water sector plots leakage routemap

Water UK has published a routemap for the water sector to use to feed into company leakage plans. It assesses costs and benefits of various approaches to tackling leakage to help the industry meet its 2030 public interest commitment and the National Infrastructure Commission's 2050 goal.

Ofwat awards £5.2m to innovation winners

Ofwat has named 13 projects that will be awarded a share of £5.2 million from its innovation fund for the second year of its Water Breakthrough Challenge. The projects will receive between £155,000 and £760,000 each to develop collaborative cross-sector innovations that improve water quality, reduce pollution and raise customer service levels as part of the competition's Catalyst Stream.

Anglian sets out five-point innovation plan

Anglian and Severn Trent make joint river commitments

Severn Trent establishes global innovation hub network

Severn Trent is establishing innovation hubs globally to find solutions for common water sector problems from around the world, with an initial focus on reducing carbon emissions and lowering leakage rates. The first hub has been set up in Scandinavia with more to follow in Europe, Asia, North and South America as well as Australia and New Zealand

UKWIR seeks research partners for 13 projects

Affinity SOS campaign saves one billion litres of water

Water retail: Looking beyond the friction points

Water retailers speak to Utility Week about what Defra's strategic policy statement to Ofwat means for the non-household sector. Emphasising the environment and using competition to drive the market are the right calls, retailers say, but the devil will be in the detail

Is it already too late for PR24?

Bevan: Water shortages greater threat than pollution

SVT to create £20m smart water data region