Leakage

Make every customer contact count

Severn Trent to embed social purpose into constitution

Severn Trent chief executive Liv Garfield speaks to Utility Week about the company's decision to put social responsibility at the heart of its constitution. Speaking on the back of the group's half-year results she also discusses how the company's has managed to outperform its peers on key metrics.

H3O: Determination in regulation

Three decades of regulation and price reviews has brought the sector to a point where companies feel squeezed more than ever. Is the regulator tightening its grip after showing leniency for too long? Industry sources talk to Utility Week about how this point was reached.

Renationalisation not a concern at UU

On the back of strong financial performance at United Utilities, chief executive Steve Mogford talks to Utility Week about how the company has transformed itself into one of the best in the sector and why he isn't losing sleep over renationalisation

H3O: Looking to the future

H3O: Commitment issues

H3O: Three decades of water privatisation

H3O: Raising standards and putting customers first – victories for privatisation

H3O: Water UK reflects on 30 years of investment

Michael Roberts, chief executive of trade body Water UK, reflects on what investment has meant for everything from seahorses to the health of waterways over the past 30 years.

Strategies for tackling leakage

Welsh Water to add social purpose pledge to constitution

The not-for-profit company has proposed changing its constitution to embed commitments to public service and focus on customers. The proposal, which will be put to its independent members for approval next month, comes as the company announces its financial results for the first six months of the year.

Northumbrian takes Innovation Festival global

Northumbrian Water has announced its fourth Innovation Festival will take place in July next year with an ambition to hack and sprint 24-hours a day with teams in Australia and the US. Festival founder Nigel Watson tells Utility Week about the progression of ideas and the value investing in innovation has brought.

Better data is key to improving leakage

Leakage targets have been set by Ofwat to see a country-wide reduction of 17 per cent and some companies tasked with up to 25 per cent. A new report, available exclusively to Utility Week members, looks at how the sector is approaching the issue and some of the lessons learnt to date.

Strategies and solutions for tackling leakage

Northumbrian Water extends AI-based roadside asset mapping pilot

Northumbrian became the first utility in the summer to sign up to take part in trials with Ordnance Survey and Mobileye who have developed AI-based technology that allows utility companies to map the location of their roadside assets.