Non-domestic water retail

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Fletcher: Everyone ‘took their eye off the ball’ on leakage

Ofwat's chief executive has said that progress is now being made on leakage but admitted it has not always been treated as a high enough priority. 

5 years ago

Stay home, save water

Water efficiency needs a message as simple to understand and follow as "stay home, save lives", according to the head of the Environment Agency (EA). James Bevan said there were lessons from the Covid-19 crisis in terms of the significant behavioural changes accepted by the public when the urgency of the issue was clearly communicated.

5 years ago

Water companies urge public to limit usage

The trade body for the water industry has urged householders to be mindful of their usage at peak times as demand reached its highest ever point amid the continued lockdown and sunny weather. According to data from Water UK, people are currently using an average of 20 per cent more water, with some areas seeing up to a 40 per cent increase.

5 years ago

Water firms see demand rise by up to a third during lockdown

The driest May for more than a century coupled with the lockdown has seen a dramatic spike in water usage, with one company reporting a 33 per cent increase on an average month and another comparing the effect to serving an extra 400,000 customers.

5 years ago

Bristol Water updates social contract

5 years ago

Pennon shareholders give green light to Viridor sale

Pennon shareholders approve the sale of waste management business Viridor to US private equity firm as the company focuses on opportunities in the water and wastewater sector.

5 years ago

Covid will make PCC targets ‘exceptionally hard’

SES Water talks Utility Week through data on water use during lockdown, with traditional spikes flattening at home and demand collapsing in the non-domestic market. The Surrey-based company has also seen clear differences in usage between different socio-economic groups. Water strategy manager Alison Murphy explains what this all means for consumption targets.

5 years ago

UU teams up with AI-tech firm to listen for leaks

United Utilities claims to have amassed the largest collection of leakage data in the world after partnering with a tech firm to tackle the issue using acoustic sensors and artificial intelligence.

5 years ago

UU pledges to prioritise safety and support ‘over any short-term impact’

As well as reflecting on the company’s performance in the past financial year, and price control period, United Utilities chief executive Steve Mogford has addressed the impact of Covid-19, saying the safety of staff and support for customers will be the unequivocal focus regardless of the hit to finances and targets. The company also revealed £51 million of losses on its Water Plus retail joint venture.

5 years ago

Northumbrian and Waterwise innovate through Covid-19

As social distancing changes the way we all live and work, two significant events in the water calendar have been announced to go ahead but online. Waterwise's Conference and Northumbrian's Innovation Festival will take place in July and September respectively.

5 years ago

CCW says water sector research is failing to engage customers

5 years ago

Keeping us Connected: Anglian boosts productivity in lockdown

5 years ago

Wider water sector raises concerns to CMA

5 years ago

Water Plus losses mount for SVT

5 years ago

Waterwise says cuts to efficiency programmes are ‘false economy’

5 years ago

Watchdogs to CMA: Customers must come before shareholders

Concerns that redeterminations of water company business plans could benefit shareholders more than consumers have been raised by watchdog groups, with one suggesting firms that argued otherwise were masking “a far more important conflict” between themselves and the regulator.

5 years ago

UU: Customer service is an emotional interaction not a process

United Utilities' customer base includes some of the most deprived parts of the country and these people are now facing ever increasing hardships because of the pandemic. Customer services and people director Louise Beardmore tells Utility Week how empowering staff to help wherever possible has earned the company praise from those it serves.

5 years ago

How Tideway got back to work

Thames Tideway programme director Andy Alder talks Utility Week through the measures being put in place to protect the health and safety of those returning to work on the super sewer, including a traffic light system for different working areas and tailored travel plans for staff commutes.

5 years ago

Thames to bring some AMP7 projects in-house

5 years ago

Water retailers still failing to pass on support message to customers

Some water retailers are still failing to signpost businesses to the support with their water bills available to them during the lockdown, according to CCW.

5 years ago

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