Non-domestic water retail

Make the most of your assets

As the regulators get tough on pollution incidents in AMP7, Gareth Jones explains how improving the way wastewater treatment assets are managed could bring cost savings – and a step-change in efficiency.

Scottish Water expects ‘moderate’ rise in bills to fund climate change resilience

Scottish Water will move into a longer term regulatory cycle from 2021, with investment plans that will have a knock-on effect for bills. The company's 25-year strategic plan sets out its goals to achieve carbon neutrality, invest in its assets and safeguard resources against climate change.

Tor slams regulator as it exits ‘toxic’ water retail market

Water retailers approve MOSL business plan

Sarah McMath, CEO of non-domestic water market operator, MOSL, said she had strived to be” honest in my reflection of what is needed to make this market work for customers” and to tackle various legacy challenges within the £11.2 million budget programme for the year.

PR19: Severn Trent is first company to accept final determination

Business Stream lands £200m Scottish government contract

The three-year contract covers councils, NHS Scotland, the fire and police services, prisons, universities and colleges and the Scottish government. Business Stream previously held the contract between 2011 and 2015.

Water retailers ‘over-promised to customers’

Nish Dattani, the managing director of retailer, First Business, told Utility Week’s Water Customer Conference that much of the reputational damage in the market had been self-inflicted. Meanwhile, Waterscan’s Claire Yeates accused retailers of seeking to blame “legacy issues” for ongoing problems around accurate consumption data.

Greater powers promised for Ofwat

RAPID leader announced

EA's deputy director of water resources has been named as the managing director of the inter-regulatory group RAPID that will work to overcome current barriers to major infrastructure projects in the English water sector.

Water retail market still seen as ‘too difficult’

As the non-domestic water retail market approaches its third anniversary, Utility Week sat down with Sarah McMath, chief executive of market operator, MOSL, to discuss the progress so far and the challenges ahead. She talks about building bridges between retailers and wholesalers, tackling data issues and what would happen if a major retailer exited the market.

MOSL commits to review of water metering

The market operator of the non-domestic water sector has acknowledged the “healthy impatience” for legacy issues to be resolved once and for all, as it unveiled its business plan for 2020/21. Chief executive Sarah McMath spoke to Utility Week about the challenges retailers face in a market often seen as "too hard to do business in"

Putting customers first – when is the job done?

Water firms failing to show link between bonus and performance

EA to amend drought plans to protect chalk streams

Investor confidence remains high under tough regulation

The tough stance adopted by Ofwat has challenged the water sector and reassured its investors, according to S&P Global Ratings. Despite difficult times ahead and lower ratings, water remains a sound longer-term investment, thanks in part to the firm regulatory framework the companies operate in, a senior director told Utility Week.