Non-domestic water retail

Ofwat tables cost recovery mechanism for when retailers fail

Ofwat: Water retail market still not functioning effectively

Ofwat seeks net zero innovations

Three quarters of businesses have inadequate water meters

Three quarters of business water customers are not adequately metered, with 10% having no meter. Only 25% of businesses have internal meters, which have the highest level of reporting accuracy, while 65% of business meters are external.

Don’t kick the can down the road on smart water metering

Business water complaints fall to pre-market opening levels

Complaints in the non-household water market have fallen to their lowest levels since the market opened up in 2017, but CCW said progress have been uneven between suppliers. Billing and administration challenges continued to dominate complaint number, while issues relating to wholesalers accounted for one-third of problems.

Coffey slammed for lack of meetings with water bosses

Water retailers fear impact of wholesaler uncertainty

Smart meters needed ‘quickly’ to tackle water shortages

Everflow CEO: Ofwat hasn’t given competition a chance

Affinity first to lay out PR24 plans

Affinity Water has laid out its business plans for 2025-30 to invest £2.55 billion to improve river health, reduce abstraction, boost water quality, drive down leakage and enhance customer experience. This represents an additional £1 billion from its PR19 spend.

Water Industry Awards finalists revealed

Water companies must promote smart meter benefits to businesses

Bill payers could be on the hook for water sector reforms

Regulators given greater powers to stamp out water pollution