Non-domestic water retail

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Ofwat approves retail code changes

Water regulator Ofwat has approved changes to the wholesaler, retailer code that will simplify processes for business customer disconnections and tariff alteration requests. As part of work undertaken by MOSL, multiple similar approaches are to be streamlined to make it consistent for customers and trading parties.

2 years ago

Everflow management acquires majority stake

2 years ago

Southern launches business water efficiency fund

2 years ago

PR24: SES to ‘fall short’ on net zero

2 years ago

SVT ‘really confident’ Ofwat will approve £13bn spend

Severn Trent has told investors it is confident the "vast majority" of its spending plans for 2025-2030 will be approved, after asking for a doubling in total expenditure compared to the current price control. Meanwhile chief executive Liz Garfield promised growth in regulatory capital value “beyond anything people might have been expecting” for PR24.

2 years ago

Ofwat tables cost recovery mechanism for when retailers fail

2 years ago

Ofwat: Water retail market still not functioning effectively

2 years ago

Ofwat seeks net zero innovations

2 years ago

Three quarters of businesses have inadequate water meters

Three quarters of business water customers are not adequately metered, with 10% having no meter. Only 25% of businesses have internal meters, which have the highest level of reporting accuracy, while 65% of business meters are external.

2 years ago

Don’t kick the can down the road on smart water metering

2 years ago

Business water complaints fall to pre-market opening levels

Complaints in the non-household water market have fallen to their lowest levels since the market opened up in 2017, but CCW said progress have been uneven between suppliers. Billing and administration challenges continued to dominate complaint number, while issues relating to wholesalers accounted for one-third of problems.

2 years ago

Coffey slammed for lack of meetings with water bosses

2 years ago

Water retailers fear impact of wholesaler uncertainty

2 years ago

Smart meters needed ‘quickly’ to tackle water shortages

2 years ago

Everflow CEO: Ofwat hasn’t given competition a chance

2 years ago

Affinity first to lay out PR24 plans

Affinity Water has laid out its business plans for 2025-30 to invest £2.55 billion to improve river health, reduce abstraction, boost water quality, drive down leakage and enhance customer experience. This represents an additional £1 billion from its PR19 spend.

2 years ago

Water Industry Awards finalists revealed

2 years ago

Water companies must promote smart meter benefits to businesses

2 years ago

Bill payers could be on the hook for water sector reforms

2 years ago

Regulators given greater powers to stamp out water pollution

2 years ago

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