Non-domestic water retail

Public sector sees energy and water as low priority for efficiency

A survey has shown that public sector employers are failing to focus on their energy and water usage as key efficiency goals.

Publicly-owned water sector ‘makes economic, social and environmental sense’

Water has become the poster child for Labour’s renationalisation plans so it is little surprise that industry figures have taken a unanimously critical line. However, sector veteran Jacob Tompkins, believes this defence of privatisation has gone too far and that the sector should instead focus on why Labour’s plans have caught the public mood.

Have you got the D-MeX factor?

Don’t flush away your customer data

Managing disruption due to accidents and leaks is a major challenge for water companies and can make or break a reputation. Responding quickly and effectively is essential, and this is where technology can play a role.

PR19 final determination – is Ofwat for turning?

Water company shareholders may have joined the fight against Ofwat’s proposed price cuts, but it might be too little, too late, says Nigel Hawkins.

UW Manifesto: Water ‘needs an Attenborough’

In the latest of a series of articles exploring specific pledges in Utility Week's Election 2019 Manifesto, we examine why water scarcity has failed to alarm the public to the extent other looming environmental crises have. How can we communicate this urgent water efficiency message and what can the next government do to facilitate this?

Satisfaction levels rank GB water second globally

Making a positive difference

Business Stream chief executive Jo Dow argues that utility companies have wider responsibilities than those directly relating to customers and shareholders. She explains how her business is putting environmental issues at its core.

H3O: Looking to the future

H3O: Competitive streak – the evolution of the water retail market

April 2017 saw the opening of the largest competitive water retail market in the world, as 1.2 million businesses were, for the first time, given choice over who supplies their water services. However, many of the compromises that were necessary to launch the market remain in place, as well as tensions between wholesalers and retailers. Utility Week gauges the views of market operator MOSL, as well as company bosses, on what needs to change to get the sector back on track. We also discuss what the experiences in the business retail arena mean for the chances of the domestic market eventually opening up.

H3O: Three decades of water privatisation

H3O: Raising standards and putting customers first – victories for privatisation

H3O: Water UK reflects on 30 years of investment

Michael Roberts, chief executive of trade body Water UK, reflects on what investment has meant for everything from seahorses to the health of waterways over the past 30 years.

Strategies for tackling leakage

Record number of UK beaches classified ‘excellent’