Non-domestic water retail

Business Stream wins water retail contract with Lloyds Group

Business Stream has been working in partnership with Lloyds in Scotland since the Scottish non-domestic water market opened in 2008. Under the new agreement Business Stream will also serve all Lloyds Banking Group’s sites in England.

Utility Week looks back at CEO interviews of 2018

As another year draws to a close, Utility Week reflects on the interesting discussions had with several industry leaders up and down the country throughout 2018.

The most-read stories of Utility Week in 2018

After an eventful year for utilities, Utility Week looks backs on the most read stories of 2018.

Utility Week review of 2018: Water retail

You might be forgiven for thinking that not much has happened in the water retail sector in the past year, so marginalised is it by the national newspapers, which often latch onto the energy sector. Look closer, however, and you would find that there is a great deal going on.

South East Water partners with Hive to detect leaks

South East Water has become the first domestic water supplier to  partner with Hive, Centrica's connected home provider, to help customers monitor their water usage and detect and reduce leaks. 

‘Customer first’ operations

As with any regulated industry, there is ongoing pressure on water companies to deliver good

Water retail complaints hit record high

The Consumer Council for Water (CCWater) said it received 1,110 complaints from non-household customers between 1 July and 30 September this year – almost double those received in the same period last year.

All UK homes and business can use water more efficiently

Waterwise was delighted to launch its Waterwise Water Efficiency Strategy 1 year on – how

MOSL names interim chief executive

Water retail watch: 20 months in

Water.Retail editor Lois Vallely rounds up the developments in the competitive non‑household water retail market since June 2018.

MOSL to spend £600k on water retail ‘bilateral solution’

The water retail market operator MOSL expects to spend £600,000 on a market-backed “bilateral solution” to solve the communication issues experienced by wholesalers and retailers.

Three more companies granted self-supply water licences

Laundry firm Berendsen, pub company Stonegate and beer and cider company Heineken have all been granted self-supply licences to provide their own water retail services.

Are water firms ready for winter?

MOSL’s Chris Scoggins ‘no longer the CEO’

Chris Scoggins, MOSL CEO, is no longer in position.

Severn Trent opens £3m testing facility