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Water companies must increase their focus on customers to become “truly customer-centric”, Ofwat chief executive Rachel Fletcher has insisted.
6 years ago
“We expect people to copy what we do. If we are getting something right, people will want to follow.”
Ofwat has insisted wholesalers in the business retail market must step up the quality of service they provide to retailers.
“We need to be better – I absolutely buy that. I am not in any way, shape or form side-stepping our responsibility. There are things that need to change.”
A record 10,000 switches were cancelled during the past quarter of the market, more than in any other quarter.
BT has applied for a self-supply licence, which would allow it to provide its own water retail services.
“There is still a problem with some companies on complaints, despite the service incentive mechanism, and despite CCWater’s pressure”
The next election will be effectively fought between the Conservatives and Labour – and the
We’ve now passed the first, highly anticipated milestone of PR19. Water companies submitted their business
24 CEOs, 6 industries; the sector is strapping itself in for a white-knuckle ride. The
Yorkshire Water has been fined £733,000 and ordered to pay costs of £18,818 after a worker suffered fatal burns during a job in Tadcaster.
Awareness of the water retail market has “hit a brick wall” and retailers must do more to help raise it, the Consumer Council for Water (CCWater) has warned.
