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Being taken to task is proving to be a common theme for water companies in
6 years ago
The first end-of-year report for the non-household water retail market shows there are some hard
As a water industry man of more than 20 years, Stanbrook has gone through a steep learning curve in the art of competing for customers in a sector that until a year ago had an entirely captive audience.
Laundry firm Berendsen has applied to Ofwat for a self-supply licence which would allow it to provide water retail services to its 32 sites, and associated persons.
Beer and cider company Heineken has applied for a self-supply water supply licence and sewerage
Ofwat’s chief executive has expressed disappointment that water companies are not collaborating enough to tackle problems such as climate change and population growth.
Customers collectively saved millions of pounds on their bills in the first year of the non-domestic water retail market but significant challenges persist, according to a review of the market’s first year.
Tor Water has, at last, been granted its water supply and sewerage licence, and revealed plans to expand into other areas in the UK.
With price margins low, customer service needs to be king. But, if anything, the figures
Giving evidence to the House of Commons’ environment, food and rural affairs select committee, which is conducting an inquiry into the regulation of the water industry, John Reynolds, the CEO of Castle Water said the first year of the non-domestic market liberalisation had been “hard work”.
Why have complaints in the non-household water retail market rocketed since competition was introduced? And what are retailers be doing about it?
Water retailers must address the causes behind complaints arising during the first year of supplier switching or face a backlash from business customers, the Consumer Council for Water (CCWater) has warned.
Environment secretary Michael Gove has appointed Robert Wilson and Alison Austin for four years commencing this month (July).
Thames Water will not pay external shareholders dividends for the next two years and its chief executive will not receive a bonus until at least 2020 as the company plans to “prioritise investment” to improve services.
Utility Bidder has become the latest retailer to join the open water market, after it was granted a water supply and sewerage licence by Ofwat.
Pub company Stonegate has applied to Ofwat for a self-supply licence which, if granted, will enable Stonegate to provide water retail services to itself and associated persons.
Andy Hughes succeeds Sue Amies-King who has led the water retailer since its creation in March 2016.
Water retailer Business Stream plans to help customers reduce water consumption by 20 per cent as part of its water efficiency pledge.
Blockchain could revolutionise the non-household water retail market, MOSL’s digital strategy committee chair Nick Rutherford has claimed.
Nationalisation is not a "panacea" for improved consumer satisfaction, the chief executive of the Consumer Council for Water (CCWater) has warned.