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England’s second largest water retailer, Castle Water has been warned to address “unacceptable levels” of customer complaints by the Consumer Council for Water (CCWater).
7 years ago
Before the opening of the water market on 1 April 2017, it was expected that energy brokers would enter the market in droves, seeking opportunities to add water to their existing energy offerings. Utility Week’s sister title Water.Retail speaks to retailer bosses to discover whether they consider these brokers a threat or an opportunity.
"Some customers have benefited, but these are generally big consumers"
Coca Cola European Partners (CCEP) has been granted a self-supply licence to supply its own water and wastewater services.
Ofwat is considering an overhaul of the self-supply process, to make it simpler for businesses
The water industry needs to "step up" its efforts to engage with customers to ensure awareness of the non-domestic retail market among small businesses does not "stagnate".
Tom Kiedrowski writes for Utility Week about his unique experience of the open water retail market.
Water retailer Source for Business has been awarded a £4.5 million contract with Unite Students
More than 100,000 supply points have switched water retailer in the first 10 months of
Two companies – Axis for Business and Smarta Water – have applied for licences to
Water retailer Source for Business has won a contract worth £2 million to supply retail
Blackpool Council is set to become the first local authority to manage its own water
Business Stream has signed a three-year contract worth £10 million to provide retail water services
Utilitywise has claimed the non-domestic water retail market in England is yet to see “significant
Only 3.5 per cent of the 2.7 million supply points in the business water market
Energy broker Utility Bidder has become the latest company to apply to enter the water
Competition has paved the way for an entirely new set of players in the water
"Chief executives know that ambitious and innovative water efficiency can drive greater customer engagement, as well as resilience"
Ofwat has launched a review of the market codes which set out credit requirements for
Water retailer Wave has won a three-year contract with the UK’s largest independent petrol station