01342 332057
info@utilityweek.co.uk
Open banking – and the regulation behind it – is changing the way consumers can make payments. It offers them new, fast and secure ways to pay for goods and services across channels, directly from their bank account.
5 years ago
Ofwat's latest report has identified barriers to competition in bioresources activities and will conduct a deeper review of sludge to inform regulation framework for PR24
In our latest review of sector coverage across the national newspapers, Ofwat lashes out at the CMA's generous interim determinations as lacking 'explanation, reasoning or analysis'; three water companies are scrutinised for their offshore accounts; and a report from the London School of Economics states 80,000 jobs could be created in the green recovery.
There’s no “new normal” yet for customer behaviours or engagement trends following lockdown-induced transformations on both fronts. The limbo is keeping customer experience leaders in the utilities sector on their toes, Jane Gray reports.
CCW has reviewed how water companies interacted with billpayers when writing their PR19 business plans and made recommendations for best practice looking ahead to PR24 including a call for comparable nationwide data
Citizens Advice is pushing for the creation of an ‘essential services taskforce’ to simplify and improve the support received by vulnerable customers. In its ‘Getting support to those who need it’ report the consumer charity outlines a number of challenges faced by vulnerable customers, namely the complicated process of supplying multiple service providers with their relevant data.
Chalk streams health will be improved following promises by Affinity, Anglian, Southern and Thames Water to reduce abstraction and pollution to restore flows and health of these ecologically critical waterways
United Utilities has beefed up its arsenal of leakage detection technology with 24,000 narrowband internet of things devices to locate leaks in real time as part of the company's £30 million plan to cut leakage by 20 per cent by 2025
Thames has named the contract partners it will work with to deliver £4 billion of capital investment during AMP7 across London and the Thames Valley.
Affinity Water has said it will share a “pioneering” AI-driven system that predicts water consumption with the wider sector. The company says the technology can be used to monitor the impacts of weather events and unforeseen circumstances such as coronavirus on consumption in real time.
Under a new tariff Yorkshire Water will match billpayers' contributions to clear their debts, which the company said would equate to an average of £195 per eligible customer annually.
Scottish residents are set to see their water bills increase by an average £9 per year between 2021 and 2027 as the regulator insisted that investment was needed now to safeguard water quality, reliability and the 2040 net zero target.
Arthur Mitchell, engagement manager at PwC's Strategy& division, considers how water companies can support customers through this difficult time while balancing the sustainability impacts of increased consumption during lockdown.
In our latest review of sector coverage across the national newspapers, the head of Britain’s energy regulator has stressed there is still an “open conversation” to be had over network price controls. Elsewhere, large energy retailers are accused of “greenwashing”, Professor Dieter Helm gives his view on Boris Johnson’s renewables pledge and sector figures are honoured by the Queen.
WWT is hosting a webinar about phosphorus removal as the regulator’s new, tougher restrictions are biting for AMP7.
Date: 12/10/2020 12:30 pm
