Water

Thames Water brings customer service back in-house

Affinity launches sector’s first rising block tariff

UU beats CSO target with two years to go

Fitch downgrades Thames Water holding company

OEP criticises Defra for missed review deadlines

South East to grow data sharing scheme

Weekend press: Three suppliers force-fitted 70% of PPMs as bills rocketed

In our latest round-up of the weekend’s national news coverage, the government has revealed that British Gas, Scottish Power and OVO force-fitted seven in ten of all the prepayment meters installed using court warrants last year. Elsewhere, Ovo has launched a tariff that is cheaper than the government's cap on household bills.

Through thick and thin

How digital payments can transform billing and collections for utilities

On the Move: Iain Conn, Pennon, So Energy

Spike in at-home dialysis care sparks energy bill concerns

Shared PSR to go live at end of March

Calls for outcomes-based water regulation get a boost

Emission possible

At its vast Minworth water treatment plant, Severn Trent is pioneering efforts to pinpoint exactly where in the treatment process potent greenhouse gasses are created. Ruth Williams visited the site to discover first hand what progress has been made.

Anglian sets targets to close ethnicity pay gap

Anglian Water has set out plans to shrink the difference between median pay of ethnically diverse employees compared to white staff. Staff volunteered information on their ethnicity, providing the company with a base for its pledges to increase diversity and ensure transparancey of pay and bonuses. Severn Trent and Yorkshire have also voluntarily published ethnicity pay data