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South Staffs only water company to raise C-Mex score

South Staffs only water company to raise C-Mex score

All but one of the water and wastewater companies have seen a decline in their customer service scores in 2021/22, according to the latest figures from Ofwat, with the exception being South Staffs Water, The regulator said Thames Water and Southern Water are again expected to receive substantial penalties for their poor performance.

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South East secures five-year billing contract with ESP Water

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Anglian reveals location for new reservoir

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Customer service is all the more important as the cost of living crisis bites

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Decarbonising capital delivery: from low carbon materials to digital design

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Water UK raises concerns over proposed incentives for PR24

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New speakers confirmed for Utility Week Forum

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Data sharing should be at heart of single social tariff

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On the move: Welsh Water, Severn Trent, ITM Power

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Billing and payments: Are you doing enough to support your customers?

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Ofwat issues guidance on tenders for high-value projects

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EA sets vision for future as ‘fast-paced’ regulator

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If you want to help vulnerable customers, you first need to know who they are

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Waterwise calls for efficiency to be ‘hardwired’ into PR24

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Concrete plans: Decarbonising utilities means focusing on materials

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Utility Week Awards entry deadline extended

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Utilities sector pays tribute to the Queen

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New environment secretary demands CSO action

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Water minister sacked after two months

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Could AI help clean up the UK’s rivers and beaches?

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