Water

Pennon mulls merger of retail businesses after first profitable year

We must listen to customers’ emotions as well as their words

Utilities leaders reveal fears over cybersecurity

Unlocking proactive customer service

Utilities’ support for vulnerable customers is ‘far behind’ other sectors

EA calls for multi-sector collaboration on water resources planning

Water retailers see improved performance scores

UU unveils £280m of support for struggling households

United Utilities has unveiled a package of financial support for struggling households worth £280 million to enable the company to assist more than 200,000 customers. The measures were announced alongside the company's full-year results, which included a commitment to £400 million of additional investment.

Identifying inefficiencies and transforming project management

Severn Trent to cut water bills for 100,000 customers

Leakage repair needs innovation focus

CSOs: We’re all in this together

Northumbrian ramps up solar installations

Why VSDs will play a crucial role in the race to decarbonise

Sidelining smart meters in PR24 would be ‘missed opportunity’

Not including smart water meters in PR24 business plans would represent a “missed opportunity” to reduce consumption and leakage, according to Arqiva. Peter Baker, director of smart utilities networks at the telecommunications company, said smart meters have already been shown to be effective at identifying leaks and encouraging consumers to lower their water usage, adding: "It doesn’t all have to be policy and mandates – the cost and consumption benefits are clear to be seen.”