Water

Help is at hand for customers nearing ‘debt time-bomb’

Cathryn Ross to join Thames

Net zero cannot be about winners and losers

As part of the investment strand of our Countdown to COP campaign, Utility Week talks to Michael McNicholas of Omers, the backers of SGN and Thames Water. He discusses the investment case for UK utilities and ways to incentivise long-term, low-risk capital to drive forward decarbonisation.

Yorkshire awards contracts worth £553m

The human challenge of more and better for less

From harnessing earth’s resources to saving the planet, driving technological change and reducing costs, today’s leadership teams in utility companies have a lot to contend with. Is it a case of ‘to act or be acted upon’? EIC’s Alan Mullett reflects on how productivity and wellbeing can be approved in tandem.

Weekend press round-up: Drive to lead world in renewables has been breath of fresh air

In our latest review of sector coverage across the national newspapers, there are interviews with Alistair-Phillips Davies and Hayden Wood, chief executives of SSE and Bulb respectively, as well as with former National Grid boss Steve Holliday. Meanwhile, the government is considering how to designate more rivers as bathing waters.

Drawing a line under PR19

The publication of the Competition and Market Authority(CMA)'s water redeterminations justify why a record four companies sought an appeal. With gains made on all sides Utility Week explores what has been won and lost.

Pollard: We need to turn water industry on its head

No going back: the pandemic year that shook up utility customer services

The pandemic ushered in a huge change in utility customer services culture at a pace which could not have been predicted. The new Insight Report from Utility Week uncovers the short-term tactics that companies deployed and considers how these can be honed into longer-term strategies to improve customers’ experience and company efficiency.

Cost of Capital Institute needed to inform regulation

Utility Week Live Summit launched

Regulatory appeals should be ‘harmonised’ between energy and water

Government to consider common resilience standard for critical infrastructure

CMA narrows gap with Ofwat on cost of capital

The CMA has set the cost of capital for the four water companies that rejected their price review last February. The new figure of 3.2 per cent is closer to Ofwat’s final determinations than the CMA's provisional findings in September.

NI Water begins essential wastewater expansion project

Northern Ireland Water has started work expanding the wastewater treatment works in Belfast to cater for the growing population, housing and industry needs.