Pollution management
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Customer satisfaction high but trust low in water sector
While most water customers are satisfied with the services from their supplier and sewerage companies, far fewer trust the sector to act in the best interest of communities or the environment, according to a new survey from Ofwat and CCW. The poll also suggested customers are more concerned with stopping sewage from entering water bodies, fixing leaks and preventing water shortages than keeping bills down or reducing carbon emissions.
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