Pollution management

Ofwat approves sewerage building plans

Ofwat has approved of plans for building of sewerage assets as proposed by water companies. The guidance includes use of environmentally friendly drainage alternatives instead of traditional systems.

Thames shifts 40-tonne fatberg in last week of Unblocktober

The past month has drawn the nation's attention to the havoc wreaked by putting non-flushables down the drain. Thames has shifted a 40-tonne fatberg, while Northumbrian has cleared mobile phones, dentures and a python from its pipes.

Free Utility Week webinar: Improving digital experiences for vulnerable customers

Overcoming the challenges of delivering excellent digital services to priority service customers will be the topic of a new Utility Week webinar. We will also present the findings from a data sharing pilot of customers on the Priority Services register in advance of the initiative being rolled out sector wide in 2020.

Tony Smith to retire from CCWater

Transformation without the disruption

Learning lessons from the major hazard industries

ASA makes landmark ruling over ‘flushable’ Andrex wet wipes claims

The advertising regulator has upheld a complaint against the way Andrex presented information about whether its Washlets could safely be put down the toilet.

Environment Bill to extend regulatory powers

The policy will extend Ofwat and the Environment Agency's controls to alter water companies’ licences as well as abstraction permissions.

Utility of the Year shows how it’s done

Securing the future of water

Debating the New Deal for Utilities

Making Digital Simple For Everyone

Invest now or NI Water infrastructure will fail

Four companies warned by water watchdog over complaints

The Consumer Council for Water (CCWater) has singled out four companies for continued issues with handling customer complaints. However, there was more positive news across the water sector as a whole.

EA and Water UK back Unblocktober campaign