Wastewater treatment

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Make every customer contact count

Make every customer contact count

How do you boost customer ratings while halving the cost of servicing customers? In the second of a series of case studies on customer engagement, Hilary Bennett, head of customer contact at Severn Trent, lets Denise Chevin into a few secrets.

6 years ago

H3O: Looking to the future

6 years ago

H3O: Three decades of water privatisation

6 years ago

H3O: Raising standards and putting customers first – victories for privatisation

6 years ago

H3O: Water UK reflects on 30 years of investment

Michael Roberts, chief executive of trade body Water UK, reflects on what investment has meant for everything from seahorses to the health of waterways over the past 30 years.

6 years ago

Strategies for tackling leakage

6 years ago

Record number of UK beaches classified ‘excellent’

6 years ago

Welsh Water to add social purpose pledge to constitution

The not-for-profit company has proposed changing its constitution to embed commitments to public service and focus on customers. The proposal, which will be put to its independent members for approval next month, comes as the company announces its financial results for the first six months of the year.

6 years ago

Northumbrian takes Innovation Festival global

Northumbrian Water has announced its fourth Innovation Festival will take place in July next year with an ambition to hack and sprint 24-hours a day with teams in Australia and the US. Festival founder Nigel Watson tells Utility Week about the progression of ideas and the value investing in innovation has brought.

6 years ago

Prevention is better than a cure across Southern’s catchment

Southern Water has spent two years forging strong stakeholder relationships to enhance the health of its catchment areas and improve availability and quality of water across its region. Utility Week talks to the leaders of the project to reflect on the changes within the company and benefits they’ve seen of working with farmers and stakeholders to find solutions together.

6 years ago

Strategies and solutions for tackling leakage

6 years ago

Clarity needed for water hygiene rules

Are there gaps in the rules surrounding water hygiene that could cause contamination of supply? Energy & Utility Skills whitepaper highlights how vagueness in rules may mean third-party contractors and suppliers may be unaware of the rules and lacking the correct credentials.

6 years ago

Thames shifts 40-tonne fatberg in last week of Unblocktober

The past month has drawn the nation's attention to the havoc wreaked by putting non-flushables down the drain. Thames has shifted a 40-tonne fatberg, while Northumbrian has cleared mobile phones, dentures and a python from its pipes.

6 years ago

Tony Smith to retire from CCWater

6 years ago

Transformation without the disruption

6 years ago

Drought permit warning despite downpours

6 years ago

Learning lessons from the major hazard industries

6 years ago

Environment Bill to extend regulatory powers

The policy will extend Ofwat and the Environment Agency's controls to alter water companies’ licences as well as abstraction permissions.

6 years ago

Queen’s Speech points to new water legislation

6 years ago

Securing the future of water

6 years ago

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