Wastewater treatment
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Make every customer contact count
How do you boost customer ratings while halving the cost of servicing customers? In the second of a series of case studies on customer engagement, Hilary Bennett, head of customer contact at Severn Trent, lets Denise Chevin into a few secrets.
5 years ago

Strategies for tackling leakage
5 years ago

Strategies and solutions for tackling leakage
5 years ago

Tony Smith to retire from CCWater
5 years ago

Transformation without the disruption
5 years ago

Drought permit warning despite downpours
6 years ago

Queen’s Speech points to new water legislation
6 years ago

Securing the future of water
6 years ago
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