Water networks

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Auriga hits milestone of helping two million vulnerable customers

Auriga, a public benefit entity, offers financial help, advice and grants via its partnerships with charities, utility companies, local authorities and the NHS. It manages the charity trusts for Severn Trent, United Utilities and Thames.

6 years ago

Great minds think together

Northumbrian Water chief executive, Heidi Mottram, talks to Utility Week about the success of the company’s tie-up with Anglian Water to create Innovate East - and how collaboration is key to breaking the mould.

6 years ago

Water prepped for six weeks after no-deal Brexit

6 years ago

Four companies warned by water watchdog over complaints

The Consumer Council for Water (CCWater) has singled out four companies for continued issues with handling customer complaints. However, there was more positive news across the water sector as a whole.

6 years ago

Thames: Desalination is currently unsustainable

6 years ago

Southern Water’s darkest week

6 years ago

Thames named as environmental leader

6 years ago

Anglian fined for sewage incident

Anglian Water has been fined by the Environment Agency for polluting a river in Northumbria after a serious of alerts failed to notify staff of a malfunction at a pumping station. Maintenance had been carried out but no records were available relating to cleaning and maintenance of the faulty parts.

6 years ago

Sector calls PR19 determinations ‘unworkable, unfinanceable and unachievable’

6 years ago

Water sector backs WHO’s call for plastics research

6 years ago

Utility Week Awards winner case study: Supply Chain Excellence

An Innovation Lab helped United Utilities and L Marks connect with suppliers – and earned them a Supply Chain Excellence Award.

6 years ago

Thames Water completes £250 million sewage treatment upgrade

6 years ago

Removing antibiotics from waterways could cost billions

6 years ago

Thames uses influencers to share water efficiency message

6 years ago

Yorkshire Water to end incinerator reliance by 2020

6 years ago

Breaking Ground: £300m Severn Trent resilience scheme; £8m Northumbrian Water anti-flood protection and other projects

From the £300 million Birmingham Resilience Scheme to the £8 million flooding reduction scheme, Utility Week takes a look at some of the interesting and innovative projects taking place across the sector.

6 years ago

How utilities providers can reach and engage with vulnerable customers

6 years ago

XR activist: Rebellions are fundamentally unreasonable

Extinction Rebellion has attracted criticism for its "unrealistic" target of hitting net-zero emissions by 2025. However, as one of its members tells Greg Jones, the group's role is to ensure against complacency and push for any acceleration of the timeline. He also stresses that citizen's assemblies will move matters faster than politicians ever will.

6 years ago

Help is on hand, but who needs it?

Utilities are increasingly being charged with helping vulnerable customers, but identifying those in need and engaging with them is a complex task. Jane Gray reports from Utility Week's Consumer Vulnerability Conference.

6 years ago

Northumbrian Water commits £8million to protect against flooding

6 years ago