Water supply

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Northumbrian to streamline end-of-life account administration

Northumbrian Water has struck a deal with bereavement service Settld to streamline end-of-life account administration for those handling the affairs of a customer who has died. The deal, which the company claims is an industry first, also includes its Essex and Suffolk Water subsidiary and aims to enhance customer care and improve efficiency following a death.

2 years ago

Severn Trent to cut water bills for 100,000 customers

2 years ago

Open banking rolled out to 50% of UU customers

2 years ago

Octopus’ Kraken platform expands into water

3 years ago

Affordability woes affecting more than half of homes

As the cost of living crisis bites householders across the UK, water billpayers in England and Wales have reported increased anxiety about affording their bills, with more than 61% stating they are concerned about their finances worsening this year. Research by Ofwat showed a correlation between those struggling to pay and suffering with poor wellbeing including depression.

3 years ago

Ofwat to add customer condition to licences

3 years ago

How smart water meter data can help customers and net zero

3 years ago

The customer service crisis continues in the utilities sector

3 years ago

Energy Reset: A view from the water sector

3 years ago

Utilities see record levels of complaints

3 years ago

Judges named for second year of water innovation contests

3 years ago

CCW: Thames complaints skewed overall sector performance

3 years ago

SES lifts boil notice after E-Coli scare

3 years ago

Thames and SGN team up for biogas installations

3 years ago

Yorkshire shares stark images to encourage water efficiency

3 years ago

Utilities lag behind other sectors in fostering loyalty

3 years ago

South East Water to automatically transfer customers to social tariff

3 years ago

South Staffs upgrades treatment works with green recovery funding

South Staffs has secured government funding of £10 million under the Green Recovery Challenge that enabled it to upgrade its largest water treatment plant to a ceramic filtration system that will save around 1,000 tonnes carbon annually. The company plans to invest around £55 million upgrading two treatment works during AMP7.

3 years ago

Affinity Water to offer video sign language service to deaf customers

3 years ago

NI Water calls for government backing for climate plan

NI Water has urged government to back its business plans that include opportunities for other stakeholders to utilise its infrastructure and resources to achieve shared climate change mitigation goals.

3 years ago