Water supply

Latest

Customer service issues at highest level since 2010

Customer service issues at highest level since 2010

The numbers of utility customers experiencing problems with their providers are at their highest level since 2010, new research has revealed. The UK Customer Satisfaction Index (UKCSI), produced by the Institute of Customer Service, ranked the utilities sector as 12th overall with a UKCSI score of 73.5 - up 0.9 points on last year.

3 years ago

SES reports missing targets during lockdown

SES Water has reported missing its target to lower per capita consumption (PCC) due to “soaring” use in lockdown. However, leakage targets were met and efforts to increase communications with its vulnerable billpayers led to 90 per cent feeling supported.

3 years ago

Thames sets out three-point turnaround after ‘unacceptable’ year

3 years ago

Lessons learnt from spying on sinks

3 years ago

Thames simplifies pollution reporting

3 years ago

Do Defra’s efficiency measures go far enough?

3 years ago

Utilities to lose out on half of apprenticeship levy funds

3 years ago

Defra introduces water labels but ‘misses opportunity’ on building standards

3 years ago

Kitchen sink cameras reveal hidden water habits

3 years ago

Howard Boyd calls for more private investment to protect environment

3 years ago

SES embarks on ‘demand-led’ net-zero plan

3 years ago

Ofwat: Price reviews should be ‘incremental steps’ in longer-term plan

3 years ago

Affordability concerns highest among young and Asian billpayers

3 years ago

Bevan: Funding must be restored to protect rivers

3 years ago

Real-time data essential to meet PCC targets

3 years ago

NI Water leakage targets missed for PC15

3 years ago

Anglian tenders for £100m treatment works under DPC

3 years ago

South West brings forward bathing water investment

3 years ago

Thames embarks on ‘micro-tunnelling’ sewer scheme

3 years ago

Anglian issues net-zero linked bond

3 years ago

Load More