Water supply

CMA cases informing PR24 approach to engagement

Customer service leads South East digital upgrade

South East Water has moved its customer service systems to a cloud platform that allows it to build apps for ease of interaction with billpayers

Call for water sector ‘environmental contract’

Waterwise launches new year pledge

Waterwise is asking people to start the new year with a pledge to use less water throughout January to encourage long-term changes to habits.

Smart meters ‘can be eyes and ears of water network’

Ofwat has named smart networks as an area of focus for the next AMP cycle to bring step change in water companies' service. Engineering and analysis experts from Enzen talk to Utility Week about the advantages data could bring

Ofwat consults on the water sector of the future to inform PR24

With the water sector less than a year into enacting PR19 business plans, Ofwat has reached out to stakeholders for input on the framework for the next price review. It asks what the sector should look like by 2040 and how to get there considering climate change, investment, affordability and resilience.

Tideway completes 80% of tunnelling

EAC launches inquiry into river health

A parliamentary committee on river pollution has launched an inquiry into a range of issues - from inland bathing waters to the efficacy of Ofwat’s regulation and the cost of reducing storm overflows.

Wessex pays tribute to Avonmouth victims

Wessex Water has paid tribute to the four people who lost their lives at Avonmouth water treatment site last week. An apprentice, a contractor and two long-serving employees died in the explosion.

WRMPs to reflect impacts of Covid-19 on demand

Following a consultation the EA will update guidelines for water resources management planning from 2024 to reflect changes in usage patterns because of coronavirus as well as requesting more evidence of environmental improvements

Anglian completes ‘keyhole’ mains connection

What’s in the pipeline to tackle leakage?

Tougher leakage targets and societal pressures to conserve water lost through pipes means all water companies need to do a lot more this AMP cycle to find and fix leaks. Experts share their views with Utility Week on the opportunities and challenges the sector faces.

Call for incentives to cut process emissions

With no policy or financial incentives in place to cut methane and nitrous oxide emissions, the onus is on water companies to reduce process emissions from wastewater treatment processes, a panel of experts told Utility Week.

Water sector failing on PCC and pollution targets

Most water companies in England and Wales are failing to meet their per capita consumption targets, with overall performance deteriorating by 2 per cent since 2012/13 and pollution incidents up year on year, Ofwat’s service delivery report for 2018/19 has shown.

Pandemic and PR19 knock £69m off Thames’ revenue

Thames Water has reported a 6.5 per cent year-on-year drop in revenue for the first half of 2020/21, as it was hit by lower allowed revenues in AMP7 compared to AMP6 and reduced water consumption in the non-household market because of lockdown.