Water supply

Water firms ‘must be more ambitious on complaints’

A report into customer complaint procedures published by Ofwat and CCW has called on water companies to be more ambitious in their resolution time for billpayer grievances and publish their targets for 2021/22

Are you letting the Covid crisis go to waste? 

Dean Wheeler, partner at management consultancy firm Reson8, says the pandemic has given water and wastewater asset managers a chance to think about maintenance differently and move to a 'less is more' approach.

Supply chain predicts revenue downturn for next year

The impact of lockdown is expected to still be felt by members of the supply chain into 2021, according to a British Water survey that shows a third of companies anticipate revenues to be reduced in the next six to 12 months

Emma Howard Boyd: ‘Environmental fines need to hurt’

SVT accelerates green recovery spending

Listed company Severn Trent reported a revenue fall of around £30 million because of the pandemic in the first six months of AMP7. It is accelerating opex projects including waste to energy to aid with the country's green recovery.

Pennon ‘not interested’ in minority stake deals

Pennon Group, the parent company of South West and Bournemouth Water, is eyeing outright acquisitions as opposed to taking a stake in another water company as it “narrows down the potential opportunities”. Utility Week speaks to chief executive Susan Davy.

Ofwat names innovation partners

South East Water reaches out to abstractors for WRMP

South East Water has appealed to businesses in its region that abstract water directly or have access to bore holes and other sources, as it plans its water resource management plan.

SVT welcomes 500 Kickstart apprentices

Severn Trent will be taking on 500 young people over the next year under the government's social mobility scheme, to offer six-month skills and training job placements for 16-24 year olds facing long-term unemployment.

UU creates UK’s first ‘smart water town’

United Utilities has created a town-wide smart water network in Macclesfield that incorporates AI to learn from patterns in the network data to detect leaks before they spring

NI Water embarks on hydrogen production project

NI Water is to become the first in the UK to produce hydrogen through electrolysis at a wastewater treatment site.  

CMA confirms extension to water company appeals

Ofwat adjusts price controls

Ofwat has adjusted water company price controls to reflect actual performance in 2019/20 instead of forecasted data. Thames, Southern, Yorkshire and Anglian saw the biggest change to allowed revenue for the so-called blind year

CCW embarks on crusade for vulnerable customers

Water sector unveils plan to cut emissions by 10m tonnes