Water supply

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Bentley beefs up customer service as top priority

Thames has recruited more than 180 people to improve its customer experience, as chief executive Sarah Bentley describes the “substantial journey ahead”.

5 years ago

United Utilities brings meter reading back in-house

United Utilities has hired 80 water meter readers as the company brings meter reading in house for the first time in 20 years. New recruits will also help the extension of automatic meter reading across its region

5 years ago

Welsh Water – innovating for AMP7

Peter Perry, who joined Welsh Water as an apprentice, became chief executive in the midst of the pandemic after Chris Jones retired in April. He chats with Utility Week about getting through 2020, the projects that excite him for AMP7 and what billpayers expect from their water company

5 years ago

In customer journeys why a voice to talk to is more essential than ever

The financial impact of the pandemic poses difficult questions and challenges to utility providers when

5 years ago

Government must reinstate shelved water ambitions

5 years ago

Water firms ‘must be more ambitious on complaints’

A report into customer complaint procedures published by Ofwat and CCW has called on water companies to be more ambitious in their resolution time for billpayer grievances and publish their targets for 2021/22

5 years ago

Are you letting the Covid crisis go to waste?

Dean Wheeler, partner at management consultancy firm Reson8, says the pandemic has given water and wastewater asset managers a chance to think about maintenance differently and move to a 'less is more' approach.

5 years ago

Supply chain predicts revenue downturn for next year

The impact of lockdown is expected to still be felt by members of the supply chain into 2021, according to a British Water survey that shows a third of companies anticipate revenues to be reduced in the next six to 12 months

5 years ago

Emma Howard Boyd: ‘Environmental fines need to hurt’

5 years ago

SVT accelerates green recovery spending

Listed company Severn Trent reported a revenue fall of around £30 million because of the pandemic in the first six months of AMP7. It is accelerating opex projects including waste to energy to aid with the country's green recovery.

5 years ago

Pennon ‘not interested’ in minority stake deals

Pennon Group, the parent company of South West and Bournemouth Water, is eyeing outright acquisitions as opposed to taking a stake in another water company as it “narrows down the potential opportunities”. Utility Week speaks to chief executive Susan Davy.

5 years ago

Ofwat names innovation partners

5 years ago

South East Water reaches out to abstractors for WRMP

South East Water has appealed to businesses in its region that abstract water directly or have access to bore holes and other sources, as it plans its water resource management plan.

5 years ago

SVT welcomes 500 Kickstart apprentices

Severn Trent will be taking on 500 young people over the next year under the government's social mobility scheme, to offer six-month skills and training job placements for 16-24 year olds facing long-term unemployment.

5 years ago

UU creates UK’s first ‘smart water town’

United Utilities has created a town-wide smart water network in Macclesfield that incorporates AI to learn from patterns in the network data to detect leaks before they spring

5 years ago

NI Water embarks on hydrogen production project

NI Water is to become the first in the UK to produce hydrogen through electrolysis at a wastewater treatment site.

5 years ago

CMA confirms extension to water company appeals

5 years ago

Ofwat adjusts price controls

Ofwat has adjusted water company price controls to reflect actual performance in 2019/20 instead of forecasted data. Thames, Southern, Yorkshire and Anglian saw the biggest change to allowed revenue for the so-called blind year

5 years ago

CCW embarks on crusade for vulnerable customers

5 years ago

Water sector unveils plan to cut emissions by 10m tonnes

5 years ago