Water supply

Anglian calls for longer-term resource planning

Thames’ home visits save 117Ml of wastewater reaching rivers

Thames Water has visited thousands of homes to find and fix wrongly connected domestic appliances as part of a programme to reduce the amount of wastewater that re-enters waterways

Build Back Better: SES on ‘Save Water Save Money’

Water companies are upping their game in bid to get their customers to save water after seeing a surge in use during lockdown. Alison Murphy, water strategy manager for SES Water, talks about the company’s new campaign

United Utilities joins top 50 global sustainable companies

North West water company United Utilities will join a list of the 50 most sustainable companies worldwide. Established in 2007 by the Hannover Stock Exchange and ISS ESG, the Global Challenges Index (GCX) is reviewed twice a year and is designed to help investors identify companies which are pioneering ways to overcome seven global challenges

Generation Z has most favourable perception of water sector

Billpayers under the age of 24 have a more positive overall perception of the water sector than customers in other age bands, new research has found. The report also found that while environmental issues are high on their agenda, young billpayers' top priority is affordability.

Sewer flooding up 15%

Water companies reported a 15 per cent year-on-year rise in external sewer flooding incidents in 2019/20, with the number of homes flooded by sewage up 14 per cent. The figures were included in the latest annual report from consumer watchdog, CCW, which said they underlined the need for water companies to accelerate their response to climate change.

Public vastly underestimate their water consumption

The majority of householders have no conception of how much water they use, with 78 per cent believing they consume under 60 litres a day. This is according to a new survey from Water UK, which says the results underline the need for education around the value of water to help people lower their usage.

Preliminary work underway at Havant Thicket

Call to extend mandatory SuDS standards to England

Advice on sustainable drainage systems (SuDS) should be ‘prominent, clear and unequivocal’ according to a review of surface water and flooding by Defra, which calls for SuDS requirements in force in Wales to be extended into England

CMA ‘on track’ to deliver PR19 redeterminations next month

The Competition and Markets Authority has told Utility Week it expects to hit its deadline of mid-September to deliver its first take on the appeals by four water companies to Ofwat's final determinations on their AMP7 business plans. All eyes will be on any adjustments to WACC, what value is placed on customer input and the levels of investment permitted.

Lockdown adds months and millions to Tideway

NI Water warns under-funding has left it in ‘critical’ state

Water metering: How smart is too smart?

Coronavirus: 2.8m fall behind on energy bills

Why back office automation is key to helping the vulnerable

Parseq's managing director Craig Naylor-Smith believes rethinking how payments are allocated can help utilities improve their customer experience and avoid reputational damage when supporting vulnerable consumers in the wake of Covid-19. He argues that while the channels customers use to interact with their suppliers have become more digital, the back office has fallen behind.