Water supply

H3O: Water UK reflects on 30 years of investment

Michael Roberts, chief executive of trade body Water UK, reflects on what investment has meant for everything from seahorses to the health of waterways over the past 30 years.

Record number of UK beaches classified ‘excellent’

Welsh Water to add social purpose pledge to constitution

The not-for-profit company has proposed changing its constitution to embed commitments to public service and focus on customers. The proposal, which will be put to its independent members for approval next month, comes as the company announces its financial results for the first six months of the year.

Severn Trent launches chatbot

Severn Trent has launched an extra channel for customers to communicate with the company. Its online service called Juno can answer simple queries and will learn as it does

Ofwat modifies water licences to let companies cover costs

Northumbrian takes Innovation Festival global

Northumbrian Water has announced its fourth Innovation Festival will take place in July next year with an ambition to hack and sprint 24-hours a day with teams in Australia and the US. Festival founder Nigel Watson tells Utility Week about the progression of ideas and the value investing in innovation has brought.

Better data is key to improving leakage

Leakage targets have been set by Ofwat to see a country-wide reduction of 17 per cent and some companies tasked with up to 25 per cent. A new report, available exclusively to Utility Week members, looks at how the sector is approaching the issue and some of the lessons learnt to date.

Prevention is better than a cure across Southern’s catchment

Southern Water has spent two years forging strong stakeholder relationships to enhance the health of its catchment areas and improve availability and quality of water across its region. Utility Week talks to the leaders of the project to reflect on the changes within the company and benefits they’ve seen of working with farmers and stakeholders to find solutions together.

Northumbrian Water extends AI-based roadside asset mapping pilot

Northumbrian became the first utility in the summer to sign up to take part in trials with Ordnance Survey and Mobileye who have developed AI-based technology that allows utility companies to map the location of their roadside assets.

PR19 final determinations delayed because of election clash

Ofwat's final determinations on water company business plans for the next five years was due to take place the day before the general election but the regulator has said purdah protocols have now made this impossible.

Renationalisation could cost households £960 on average

A step change in consumer awareness

Cox tenure extended at Ofwat

Clarity needed for water hygiene rules

Are there gaps in the rules surrounding water hygiene that could cause contamination of supply? Energy & Utility Skills whitepaper highlights how vagueness in rules may mean third-party contractors and suppliers may be unaware of the rules and lacking the correct credentials.

Ofwat approves sewerage building plans

Ofwat has approved of plans for building of sewerage assets as proposed by water companies. The guidance includes use of environmentally friendly drainage alternatives instead of traditional systems.