Water supply

Great minds think together

Northumbrian Water chief executive, Heidi Mottram, talks to Utility Week about the success of the company’s tie-up with Anglian Water to create Innovate East - and how collaboration is key to breaking the mould.

Raising awareness for change

Water prepped for six weeks after no-deal Brexit

Ofwat praises Anglian but penalises Thames

Four companies warned by water watchdog over complaints

The Consumer Council for Water (CCWater) has singled out four companies for continued issues with handling customer complaints. However, there was more positive news across the water sector as a whole.

Southern Water’s darkest week

Breaking Ground: Yorkshire Water awards £1bn frameworks plus other projects

From National Grid's 160 metre Humber tunnel to Yorkshire Water's billion pound investment, there are plenty of projects happening in and around the utilities sector. Utility Week takes a look at some in our weekly roundup.

Vulnerability Registration Service launched for utility customers

The service will help people who consider themselves to be financially vulnerable and in need of help to register their details online, free of charge. It will also indicate to businesses that these customers need sensitive handling.

Sector calls PR19 determinations ‘unworkable, unfinanceable and unachievable’

Breaking Ground: Thames Water £250m sewage plant, £2.8m SSEN Perth investment and other projects

Utility customers ‘willing to show loyalty’ to providers

Despite increased levels of switching among energy suppliers recently, research has found customers across the utilities sector to be mostly loyal to their provider. Oliver Disney, commercial director of 383 Project, said the switching trend could be heading towards a "significant roadblock."

Breaking Ground: £300m Severn Trent resilience scheme; £8m Northumbrian Water anti-flood protection and other projects

From the £300 million Birmingham Resilience Scheme to the £8 million flooding reduction scheme, Utility Week takes a look at some of the interesting and innovative projects taking place across the sector.

Collaboration needed to future proof water supplies in the North

Essex & Suffolk Water customers sign up for home visits to save on bills

Apathy high in relationships with water suppliers