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With customers being a key area of the regulator’s 2019 price review (PR19), water companies
6 years ago
South West Water has been named as one of three water companies which have set a “new standard” for the sector as its business plan for 2020 to 2025 got the thumbs up from Ofwat.
The boss of the UK’s largest water company expressed deep disappointment about Ofwat’s decision to place Thames Water in the “significant scrutiny” category in its initial assessment for PR19 business plans.
Ofwat has today (31 January) published its initial assessment of water companies' business plans for the 2019 price review, PR19. The industry reacts.
Ofwat has taken a tough stance on all but three water companies and will push them to go further to deliver for customers between 2020 and 2025.
Severn Trent has successfully trialled an alternative payment method which it says will make paying bills “easier than ever”.
We know how important it is for the water sector to innovate – and thankfully
Labour has been pressed to transfer water into mutual ownership as the route to reversing
Bristol Water was one of three suppliers – including Southern Water and Surrey-based SES Water – challenged over their poor performance during 2017/18. All three were asked to provide the watchdog with quarterly reports highlighting what action they were taking to reduce complaints.
Yorkshire Water said the improved situation means the company no longer needs to pursue drought permits to reduce compensation flows from the region’s reservoirs. However, it is continuing with drought permits for two rivers, the Wharfe and the Derwent.
The North West water supplier which serves seven million customers across the region, was ranked as the third most improved organisation.
Severn Trent has completed a £1.4 million "unique flood alleviation" scheme in Gloucestershire using “innovative underground technology”.
Bristol Water has become the first water company to publish a social contract, through which it aims to help society resolve some of the big issues facing it.
Customer satisfaction in the water industry will not be achieved by simply “providing a largely invisible public service," Ofwat’s senior director of corporate communications has warned.
The Drinking Water Inspectorate (DWI) which brought the charges against the water company accused Northumbrian Water of “cutting corners”.
Brexit is continuing to give us a headache. No-one really knows at this stage what
The UK water industry has taken a major step forward in its “fight against fatbergs”, by publishing an official standard to help consumers identify which wet wipes can be flushed safely.
Utility Week's Water Customer Conference will be held in Birmingham on Wednesday 16 January. CCWater's chair Alan Lovell and the watchdog's deputy chief executive Phil Marshall will be among the speakers.
Ofwat has noted the “disappointing performance” for customer service by Thames Water and SES Water as the regulator published the service incentive mechanism (SIM) scores for 2017-18.
