Water supply

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Southern Water fixes pension fund after TPR investigation

Southern Water has incurred the wrath of The Pensions Regulator (TPR) after it was revealed the utility giant had prioritised dividend payments to shareholders over payments into the company pension scheme, despite a multimillion pound pension scheme deficit.

7 years ago

SES Water ‘significantly lowers’ gearing level

SES Water said it has “significantly lowered” its gearing from 77 per cent to below 60 per cent as it published its first ever “customer-friendly” guide which explains how the company its owned, run and financed.

7 years ago

Hafren Dyfrdwy completes temporary pump upgrade project

The 12-week project has helped to remove air from water supplies in Cefn and Llangollen, following customer complaints they were experiencing high pressure and harmless, cloudy water coming from taps in their homes.

7 years ago

NPS paves way for new reservoirs and water infrastructure

The South East’s water companies have been encouraged by the government to work together more closely to boost regional supply in the updated planning blueprint for the sector. 

7 years ago

Former Easyjet director joins Thames Water’s board

As part of a review of its corporate structure, which is nearing completion, Thames Water has pledged to have a majority of independent non-executive directors on its board.

7 years ago

Gove dismisses reports of clean water shortage post Brexit

Michael Gove has dismissed reports that the UK will run out of drinking water if there is no Brexit deal because insufficient quantities of chemicals have been stockpiled to treat it.

7 years ago

South West Water prepares for Isles of Scilly expansion

South West Water supported the Isles of Scilly operations during the summer months when water levels fell to extreme lows as the company prepares to take over the water supply of the area.

7 years ago

Neville Smith to retire from Portsmouth Water after 20 years

The water only company has also announced the appointment of Bob Taylor who will become chief executive on 1 January next year.

7 years ago

Are water firms ready for winter?

7 years ago

United Utilities in line for £11m customer service reward

United Utilities has said it expects to be rewarded at least £11 million by Ofwat through the regulator's service incentive mechanism.

7 years ago

Severn Trent opens £3m testing facility

7 years ago

Water firms urged to become ‘truly customer-centric’

Water companies must increase their focus on customers to become “truly customer-centric”, Ofwat chief executive Rachel Fletcher has insisted.

7 years ago

Water companies ‘well-prepared’ for winter

7 years ago

Water companies reach out to vulnerable customers

Following a CCWater report calling for more help for those who are struggling to pay, Adam John hears what water companies are doing to support their most vulnerable customers.

7 years ago

Welsh Water reveals record investment levels

Welsh Water has announced record levels of investment, with £219 million always spent on capital

7 years ago

Should collections departments be considering a ‘digital first’ approach?

7 years ago

Get customers on your side

Beyond the focus on resilience at PR19, water is becoming more and more recognised as

7 years ago

Interview: Steve Robertson, chief executive, Thames Water

“We need to be better – I absolutely buy that. I am not in any way, shape or form side-stepping our responsibility. There are things that need to change.”

7 years ago

Thames Water trials ‘smart bugs’ to treat more wastewater

7 years ago

Anglian Water uses 3D models to improve infrastructure

7 years ago

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