Water supply

Shock tactics needed to provoke behaviour change

To effectively help people change how they use water, messaging should be "serious and potentially shocking" to convey the starkness of water shortages, research by CCW has shown. It reviewed public reaction to a range of tones and styles to encourage people to change their behaviour.

Reservoir levels up to 15% higher than 2022

Ofwat sets out efficiency fund expectations

Business water complaints fall to pre-market opening levels

Complaints in the non-household water market have fallen to their lowest levels since the market opened up in 2017, but CCW said progress have been uneven between suppliers. Billing and administration challenges continued to dominate complaint number, while issues relating to wholesalers accounted for one-third of problems.

Coffey slammed for lack of meetings with water bosses

Affinity surpasses leakage target

Affinity Water has said it is confident of meeting its leakage commitment for the current asset management period to 2025 after surpassing its leakage target for the past year. It reduced water lost by 15.8% against a target of 14%. This was against a backdrop of challenging weather worsening the conditions that cause pipes to crack and burst.

Delivery of Cambridge reservoir to be sped up

Can the sector innovate through troubled waters?

Amid turbulent times for the water sector, the seventh Northumbrian Innovation Festival welcomed thousands of guests seeking the answers to the sector's most pressing problems. Utility Week caught up with the firm's chief executive Heidi Mottram and chief information officer Nigel Watson, as well as witnessing some of the many innovations on display.

How innovation can make water sexy

Water minister dodges social tariff and wet wipe commitments

Thames knock-on effect hurts listed water firms

DWI backs tighter regulations to avoid complacency

Consumers want higher standards of water service

Future-proofed drainage tops innovation winners

Thames turmoil puts supply chain ‘on edge’