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Effective customer contact

Effective customer contact

For utilities, as for many large organisations, the customer contact centre is key. Simon Thorpe explodes four common myths about measuring call centre effectiveness.

9 years ago

Waterscan: brokers have ‘no place’ in the water market

9 years ago

Assessing affordability

9 years ago

Chief executive’s view: Douglas Millican, Scottish Water

9 years ago

Speaker’s corner: Ben Earl, Southern Water

9 years ago

Top three things we will see in the water sector 2017

9 years ago

Some water retailers will fail, warns Ofwat

9 years ago

Leader: System operator role had to be fudged

9 years ago

Ofwat calls for swift decision on domestic competition

9 years ago

Two-thirds of businesses still ‘oblivious’ to market opening

9 years ago

Water sector to launch £300k awareness campaign

9 years ago

Welsh retailer to capitalise on English water market

9 years ago

Northumbrian Water Business halts ‘Wave’ rebrand plans

9 years ago

Doubts over wholesaler readiness for market opening

9 years ago

Market view: A shift in service culture

9 years ago

Market view: 2016 was a good year for M&A

9 years ago

Analysis: Anglian yet to settle

9 years ago

Preview: Utility Week Live 2017

9 years ago

Analyst view: 2017 will be a critical year

9 years ago

Water market opening likely to be a ‘damp squib’

9 years ago

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