Workforce, culture and performance

Ministers have ‘lost appetite’ for social tariff

Fundamental step-change in decarbonisation key to unlocking huge economic prize

ULEZ if you want to: How far will Tories turn on net zero?

Ofwat sets out efficiency fund expectations

Lord Deben to debate climate doomism at Utility Week Forum

A just transition should focus on those who usually go last

Adding a human touch to artificial intelligence

Black urges water companies to explore financing models

Business water complaints fall to pre-market opening levels

Complaints in the non-household water market have fallen to their lowest levels since the market opened up in 2017, but CCW said progress have been uneven between suppliers. Billing and administration challenges continued to dominate complaint number, while issues relating to wholesalers accounted for one-third of problems.

Ofwat to redefine vulnerability

Ofwat is re-examining water companies approaches to vulnerability and supporting customers facing financial difficulties. It called for input from stakeholders on whether definitions of vulnerability have changed in the past five years. It praised the more than 200 separate schemes companies have in place to support billpayers but urged a softer approach to dealing with those in debt.

British Gas record profits are ‘sign of a broken energy system’

On the move: SGN, Ofwat, Defra

British Gas profits soar 900% thanks to price cap allowance

Yorkshire cuts bonuses despite return to profit

Minimum capital requirements confirmed for energy retailers

Ofgem calls for more regulatory powers

Affinity surpasses leakage target

Affinity Water has said it is confident of meeting its leakage commitment for the current asset management period to 2025 after surpassing its leakage target for the past year. It reduced water lost by 15.8% against a target of 14%. This was against a backdrop of challenging weather worsening the conditions that cause pipes to crack and burst.

How weather data helps utilties mitigate the impact of climate change

Industry backs green tariff reform

Ofgem criticised for handling of SSE investigation