Workforce, culture and performance

Fuse CEO: Now is the time for a better retailer

UU launches trial to turn sewage into hydrogen and graphene

Energy retail market ‘overly focused on the short term’

Sending the right signals

Reforms for Ofgem and Ofwat laid out

Outfox pays out £1.8m over regulatory failings

Can the sector innovate through troubled waters?

Amid turbulent times for the water sector, the seventh Northumbrian Innovation Festival welcomed thousands of guests seeking the answers to the sector's most pressing problems. Utility Week caught up with the firm's chief executive Heidi Mottram and chief information officer Nigel Watson, as well as witnessing some of the many innovations on display.

Opportunity for payments revolution for the utilities sector

Ovo investors up stake as firm records £1.3bn loss

UU rolls out hardship hub

United Utilities has made its hardship hub available for everyone to use after online requests for support with bills increased 74% this year. The service is a one-stop shop for advice and schemes on paying bills, housing enquiries and debt advice from hundreds of local and national initiatives

How innovation can make water sexy

Ministers urged to announce winter support measures now

Tackling customer vulnerability should not be left to chance

SSE reports 29% renewables output shortfall

SSE’s renewable assets generated 29% less power than forecast during the first quarter of the financial year. In total, SSE’s renewable energy sources produced 624GWh. This represents a 5% shortfall on total planned output for the year. SSE attributes the drop in output to “dry and still weather patterns” during the three months until the end of June.

Fuel poverty is no longer a niche problem in UK

Heidi Mottram: Single social tariff is a ‘no brainer’

National Grid sells further 20% stake in National Gas

Strategic Innovation Fund projects awarded £95.3m

Ofgem has awarded £95.3 million to 10 projects for the final phase of the inaugural round of its Strategic Innovation Fund. More than a third of the money – £33.3 million – will go towards a project led by National Gas Transmission to establish whether existing gas compression units on the transmission network can be adapted to work with 100% hydrogen.

Ofgem to review wholesale energy allowances in price cap

Water minister dodges social tariff and wet wipe commitments