Workforce, culture and performance

Time for a national strategy on household energy flexibility

NIC: Water efficiency policies do not go far enough

Designing service to boost trust

Utility Warehouse launches cheapest fixed tariff

Call for energy ‘help to repay’ scheme for 5.5m Brits in debt

Caution urged as fixed deals return to ‘volatile market’

Customers need targeted support, not blunt tools

Eon pays out £5m over poor customer service

Ofwat will fine companies for faulty CSO monitors

Water bills ‘will not fund bonuses’

Water leaders fear severe climate impacts within decade

Smart meters have bigger consumption impact than anticipated

Price floor introduced for energy profits levy

Unspent EBSS money should be used to end standard credit premium

Retailers urged to make energy bills clearer

Ex-Ofgem CEO fears abuse of regulator’s net zero mandate 

Combating grid connection delays with delivery partners

Can hydrogen trials really offer choice?

SSE to pay out almost £10m over excessive ESO payments

Wessex fined for providing undrinkable water

Wessex Water has been hit with a £280,000 fine after it provided customers with undrinkable water for three weeks. The company has also agreed to pay out more than £21,000 to its affected customers. The fine was handed down by Swindon Magistrates following prosecution by the Drinking Water Inspectorate.