Workforce, culture and performance

What will 2023 bring for the contentious utilities industry?

Staying optimistic through the decarbonisation transition

Lewis: ‘Free bet’ on retail market has to end

Using AI to manage health and safety

One third of old-style PPM discount vouchers still unredeemed

Concern has been raised that customers on pre-payment meters (PPM) are not redeeming energy bills discount vouchers. A group of charities has urged suppliers to publish monthly voucher redemption rates for traditional PPM customers and called for an urgent investigation into why redemption rates have been low so far.

Ignorance breeding discontent towards water firms, poll shows

Meet the Innovators: Georges Tijbosch, MiQ

How Singapore became a world leader in water resilience

SSE boosts parental leave policies as part of recruitment drive

Networks need to stay in the background – and keep saying yes

Wessex: PR24 signals more centralised decision-making

Downward trend on switching ‘has stabilised’

Weekend press round-up: Ministers to offer business energy support package until early 2024

In our latest review of national coverage of the sector, the government is reportedly close to finalising plans to extend energy bills support for businesses. Meanwhile the energy supply taskforce has been scrapped and Thanes Water has warned of the potential for water rationing.

Utility Week Awards 2022 Review

Stop the Drop: Empowering customers to save water

Shell agrees 2.4TWh Dogger Bank PPA with Octopus

Slade to helm ENA

Lawrence Slade is to take on the role of chief executive of the Energy Networks Association, succeeding David Smith who has led the trade body for the past 15 years. Slade will take up the position in February with ENA’s director of external affairs Ross Easton becoming interim chief executive in the short term.

Ofwat raises non-household price cap

Utilita customers transfer £2m in credit balances  

On The Move: Energy UK appoints new chair