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Npower: What went wrong for Paul Massara

Npower: What went wrong for Paul Massara

He had such high hopes. Paul Massara set out to turn around Npower's customer service on stepping into the role of chief executive in January 2013, but on Monday he finally conceded defeat. Speculation about his departure has been swirling since the start of the year, and the rumours became deafening with the publication of the latest bruising results earlier this month.

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