Centrica has been criticised by consumer charities over its communications failure involving hundreds of thousands of pre-payment meter (PPM) customers. British Gas failed to notify around 17 per cent of its PPM customers that Payzone was replacing Paypoint on 1 January – a day on which it was not operating its general enquiries phone line. As a result it has made payments totalling £1.73 million in amends.
Charities brand Centrica’s treatment of vulnerable ‘unacceptable’
