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Ombudsman Services said they have experienced “another record breaking year” as energy complaints rose by 128 per cent in 2014-15 on the previous year.
The ombudsman said it handled 61,019 energy complaints during 2014-15, more than double the number in 2013-14 of 26,760 and over five times the number in 2012-13 of 11,291.
It said the rise in complaints “follows a turbulent year for the energy industry, with mounting consumer dissatisfaction, market investigations and Ofgem imposed sanctions.”
The ombudsman received 140,092 initial contacts, up from 87,542 the previous year, of which 46,632 had their complaints resolved.
Of those that did, 81 percent received both financial and non-financial remedies, with the most common financial award being £100.
Billing is the most highly complained about problem at 86 percent, while 11 per cent complained about transfers and 2 percent about sales.
Ombudsman Services said: “Whilst it’s encouraging to see consumers taking action against poor service, we’re committed to doing even more to reach people and reassure them that they have somewhere to turn should things go wrong.”
Earlier this month the energy ombudsman published the first set of complaints figures revealing that Scottish Power was the most complained about supplier in Q1 of this year.
It received almost half of the 16,220 total complaints, receiving 8,840 individually.
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