Citizens Advice has raised concerns over unregulated debt collection by the administrators of failed energy suppliers and called for an urgent review of the interactions between insolvency rules and the Supplier of Last Resort (SoLR) process. The charity said the SoLR process does not bind administrators to the same rules that energy suppliers have to follow, meaning “consumers face having their rights stripped away exactly when they need them most”. Meanwhile, Ofgem has also announced the failure of yet another supplier.
Concerns raised over debt collection by administrators
