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What's gone wrong between utilities and customers? Wessex Water's Colin Skellett reckons it's the name utility for a start - consumers want service businesses, he says. Energy UK's Angela Knight thinks relations would be improved by greater transparency on bills. And the chief ombudsman Lewis Shand Smith says privatisation has not delivered on its promises.
Skellett, Knight and Shand Smith will join a star-studded line-up of industry speakers to talk about rebuilding trust and other key challenges facing the utilities industries at our Utility Week Congress on 15 and 16 October. Turn to page 13 or visit www.uw-congress.net to find out more. I look forward to seeing you there.
Ellen Bennett
This article first appeared in Utility Week’s print edition of 19th July 2013.
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