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Shell’s B2B arm hit with seven-figure fine for overcharging
Ofgem has issued a £1.6 million fine to Shell’s B2B energy arm for “serious overcharging of business customers”. The regulator found that Shell-owned Hudson Energy Supply UK (HES) - now Shell Energy UK - breached 10 licence conditions by outsourcing elements of its day-to-day customer operations without appropriate supervision. Issues found included “serious unjustified overcharging” of customers, as well as failure to return credit refunds owed.
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Centrica’s Rough facility feeds gas into grid
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Gas networks to quit ENA
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Centrica in ‘fire and rehire’ court battle
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Calls for small business standing charge freeze
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Ministers have ‘broken promise’ over social tariff
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On the Move: Utility Warehouse; Ovo; Cadent; Centrica
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Proposals for more competitive water sector set out
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