A combination of Covid-19 and the recent industrial action from British Gas engineers cost Centrica an estimated £87 million, as well as a reduction in customers in the first half of this year. The process to update employee contracts as part of its major restructure announced last summer has been described as “challenging” by the British Gas owner. Elsewhere, the company updates on customer losses for its retail arm and services business.
Covid and strike action cost Centrica £87m
