Standard content for Members only
To continue reading this article, please login to your Utility Week account, Start 14 day trial or Become a member.
If your organisation already has a corporate membership and you haven’t activated it simply follow the register link below. Check here.
Dee Valley Water has become the latest service provider to commit to offer paper bills to its customers.
The water company has been awarded a ‘mark of distinction’ by the Keep Me Posted campaign, due to its commitment to providing all of its 266,000 customers with paper bills and statements, without charge or penalty.
Keep Me Posted campaign chair Judith Donovan said: “By awarding Dee Valley Water with a ‘best practice’ mark of distinction, we are acknowledging their commitment to providing their customers with a choice in how they are communicated with.
“We know from our extensive research that many people depend upon a paper bill to manage their finances effectively. As such, we are thrilled that all Dee Valley customers will continue to receive their bills and statements in a method that suits them best. We hope other providers follow their example and make a commitment to the Keep Me Posted campaign.”
Dee Valley Water chief executive Ian Plenderleith said: “We are delighted to have been awarded this mark of distinction. We are committed to ensuring that our customers are given the choice and flexibility of being able to choose how they receive their bills without their being any financial penalties or disadvantages.
“We recognise that although online billing is increasing in popularity some customers just want to receive a good old fashioned paper bill.”
Other utility companies to have been publically recognised by the campaign as providing paper bills and statements to its customers include: Welsh Water, Yorkshire Water, Bristol Water, Wessex Water, Ovo Energy and Thames Water.
Please login or Register to leave a comment.