Customers put on forced prepayment meters (PPMs) often felt intimidated during the installation process, with one report of dogs being brought to a customer’s house by bailiffs. The revelations are made in an Ofgem report released alongside its decision around a new mandatory code of practice concerning the installation of PPMs. The regulator’s key findings include stories of intimidation, customers feeling “punished” after being involuntarily moved onto a PPM as well as feelings of “shame and a loss of control”.
Dogs used to intimidate customer during PPM install
