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In this exclusive video report from Utility Week's Energy Customer Conference, industry regulator Ofgem calls for customers to “vote with their feet” if they receive bad service from their suppliers.
Also featured are Citizens Advice, First Utility and EDF, explaining how energy companies can improve customer satisfation. Their comments follow a recent Which survey which showed the big six energy suppliers are still failing on customer service.
Read the full coverage of the Utility Week Energy Customer Conference here.
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