Energy firm feedback could help homes cut £80 off bills, says survey

Energy consumers could cut up to £80 off their bills if they were given feedback on their energy use by their supplier, a study conducted by Sustainable Homes has found.

The National Energy Study surveyed 500 households across the UK and found 82 per cent people wanted regular feedback from their supplier on how their energy use compares with other consumers.

Those who already receive feedback are able to make savings of up to £80 on their annual bills, the study added. In addition, 79 per cent felt their energy bills needed to be clearer.

Andrew Eagles, managing director of Sustainable Homes, said: “These results drive home the point that in the battle against rising bills we need to be better at giving people the tools they need to manage them well.”

The survey showed that many people who were having difficulty with their bills also had little understanding of many aspects of their energy use. Thirty five per cent had a low understanding of their heating controls and had difficulty making their homes warm. There was also confusion over energy saving measures with only 30 per cent implementing simple measures such as turning off their appliances when not in use.

Housing associations were the most trusted source of information for the residents for advice on energy efficiency, followed by energy charities, friends and family, and local authorities. Many householders also trusted the Government and their energy supplier to give impartial advice on energy saving measures, the report added.