Standard content for Members only
To continue reading this article, please login to your Utility Week account, Start 14 day trial or Become a member.
If your organisation already has a corporate membership and you haven’t activated it simply follow the register link below. Check here.
Eon is expanding its customer service provision through social media channels.
The energy supplier now has six members of staff who will answer questions and give advice to customers through Twitter, Facebook and other online forums on a full time basis.
Since the Twitter profile @eonhelp was launched last year, the company has answered almost 2,000 queries and last month, the company’s Facebook page was updated to allow more people to contact the customer advisors.
Please login or Register to leave a comment.