Eon completes migration of Npower customers to new brand

Eon has completed the migration of two million residential and business customers from Npower to its new retail brand, Eon Next.

The company said the migration has been completed in less than a year, despite the challenges posed by the coronavirus pandemic.

Eon took over Npower as part of the acquisition of its parent company, Innogy, in November 2019. The following March, the firm announced plans to “reinvent itself” by creating a new retail brand built around the Kraken energy supply platform developed by Octopus Energy to which it would transfer the residential and small business customers of both itself and Npower.

The company began migrating Npower customers to the new brand in July 2020. It said the transfer of 3.5 million of its own customers is still ongoing but Eon Next has already received an “excellent” rating on Trustpilot.

Eon UK chief executive Michael Lewis said: “It’s a huge achievement, not just to complete the migration in such a short time but also to achieve such a positive response from customers – because customers are what this move is all about. Our colleagues across Eon, and of course Npower, deserve great praise for what they’ve achieved.

“The next step is moving all Eon energy customers – millions of homes and hundreds of thousands of small businesses around the country – to Eon Next. This step is vital in building more effective and responsive relationships with our customers because it is in their homes and businesses that changes are needed in order to combat the climate crisis.

“That means creating warmer, healthier, more comfortable homes and more efficient and cost-effective businesses.”

Octopus Energy chief executive Greg Jackson commented: “I couldn’t be more proud of the teams at Kraken Technologies and Eon UK for completing this migration in what can only be seen as record time. It’s an extraordinary example of the level and speed of transformation that can be achieved by using our technology platform Kraken.

“We developed Kraken alongside our operations team to make it easier and cheaper for energy companies to offer green energy while maintaining outstanding customer service levels – and Eon Next is already reaping the benefits of this technology. If more energy companies took the same approach as Eon, we’d see tremendous improvements for both the people and the planet.”