National Grid electricity system operator (ESO) has described its demand flexibility service (DFS) as a “means to an end” and called on suppliers to create wider opportunities for customers to flex their energy usage. James Kerr, power responsive lead at the ESO, called for a greater range of tariffs to suit the diverse energy needs of customers and take flexibility into the mainstream – eventually making the DFS redundant.
ESO: We need to step back from flexibility at some point
