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Energy UK has stated that fewer than 11,000 customers have been affected by incorrect gas meter readings.
The 11,000 customers have either been charged too much or too little due to confusion with old imperial gas meters being registered as new metric meters and vice versa.
Energy UK said: “A very small number of customers have been charged the wrong amount for their gas, due to the incorrect recording of imperial and metric gas meters.
“Industry has signed up to a set of principles to redress those affected. Where there has been an overcharge, a refund will be issued as soon as possible.”
When the mistake was discovered, a spokesperson for Ofgem said: “Ofgem is aware that a very small number of gas customers are being incorrectly charged for their energy use and has taken fast action.”
Energy UK said at the time that it would work with the industry to address the issue.
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